FAQ





How PhoneNotes Call Recorder Works

  • How does automatic recording work in this app?

    Automatic recording is provided for every outgoing and incoming call as long as it is routed through the app. For outgoing calls, this means that you place the calls using the app. For incoming calls, this means that you forward your calls deliberately to a recorder line (second number) provided by our app so that the incoming calls would be routed to ring in the app instead of your native phone app. Call Forwarding is a function built into your cellular service by your carrier, and the app provides a tap for you to start or stop the call forwarding to the recorder line easily. Please learn more about call forwarding here as your carrier may or may not impose additional charges for its use. Each incoming call forwarded into the app would ring like a normal call, and you can accept the call as such, and no further action is required on your part to invoke the recording. The experience is totally automatic and seamless.

  • How do I control automatic recording for outgoing calls?

    When you want to record an outgoing call, open the app and make the call accordingly. The call will be recorded automatically. If you don’t want the call to be recorded, then just make the call using the native phone app.

  • How do I control automatic recording for incoming calls?

    When incoming calls are forwarded to the recorder line or the second number, they get recorded in the app automatically. Conversely, if there is no call forwarding, then the incoming calls would come to the phone number directly, and no recording will take place in the app. To start or stop call forwarding in the app, tap on the upper left Menu button on the main screen and look for the Recorder Line tab, or you can tap on the Dashboard icon to access a similar control. Alternatively, you can also find two entries in your phone’s Contacts labeled Start-recorder PhoneNotes and Stop-recorder PhoneNotes and use them accordingly (if the wireless carrier has been auto detected by the app).

  • Can I use the recorder line or forwarding number by itself?

    You can use the forwarding number by itself as a “second line” in your cell phone only if you subscribe to the Monthly Plan People calling you on this forwarding or second number directly will have the call recorded automatically. You should NOT use the forwarding number in this way under the Prepaid Plan.

  • Can I use my phone number as Caller ID when placing an outgoing call via the app?

    Yes, your phone number will be used as Caller ID automatically on the second line after you have turned on the Recorder Line (i.e., completed the forwarding) at least once.

  • Can the app be used with any wireless carrier?

    The PhoneNotes service is intended for users in the United States. We provide convenient local phone numbers for call forwarding to our server regardless of your wireless carrier. As long as your carrier supports call forwarding, you can use our app, but the forwarding procedures and charges may vary. We can offer the following guideline and tips for such applications.

    - Find out if your wireless carrier provides a Call Forwarding service on your cell phone. It typically involves dialing a special code on your phone to activate the forwarding. For example, the code may be *22** followed by the phone number for forwarding the calls to. If the forwarding number is 123-4567-8901, then you will dial:
               *22** 123-4567-8901 (Send or OK)

    For some carriers, this service can be activated directly on the phone’s Settings. Look under Settings>Phone>Call Forward to see if it is available.

    You need to activate this service for forwarding the inbound calls to our server number in order for our service to be helping you.

    - When your Call Forwarding is successfully activated, a confirmation is usually conveyed to you by your wireless carrier, but it may not be visually shown on your phone. Our server can check and indicate your Call Forwarding status inside the app so that you know. You may want to check this status regularly in the app.

    - To cancel the Call Forwarding, you typically have to dial another special code on your phone.

    It is very important for you to find out if the Call Forwarding will incur additional charges.

About the App Features

  • What are the destinations supported in making outgoing calls?

    The app only supports making outgoing calls to contiguous United States, Hawaii and Canada.

  • What is the maximum recording time?

    The maximum recording time for each call is 180 minutes.

  • What is provided in each recording?

    A voice file is provided for each recording and can be exported. A short text transcription is displayed in the app only for your easy review.

  • Where are the recordings saved?

    When recording files become available, they will be downloaded into your app automatically. Once the download is complete, our server will delete its copy in order to maximize your privacy.

  • How long are the recordings kept in the app?

    The default setting for auto deletion is 14 days in the app, meaning that messages older than 14 days are deleted automatically. The maximum number of recordings kept in the app is also limited to 200.

  • Can I export or archive the recordings?

    You can export the recordings to Dropbox or Google Drive. You can also do it by email.

About Login and Devices

  • How is my login protected?

    Your account is identified by your phone number. The login process requires that you provide your phone number and then return the verification code that we text to your phone. You should therefore protect access to your phone at all times.

  • What devices are supported?

    iPhones (iOS 8 and greater) and Android phones (Android 6 and greater, forthcoming) are supported. We strongly recommend that you take advantage of the free runs to check that the app will work on your device properly.

About Call Forwarding

  • How does call forwarding work for most U.S. wireless carriers?

    Call Forwarding is a service provided by your carrier on your cell phone. It allows you to forward an incoming call to another phone number. On most major wireless plans (Verizon Wireless, AT&T, T-Mobile and U.S. Cellular), this feature is included without an additional fee but air minutes are charged for usage. For Sprint, please refer to additional notes below.

    You can generally activate this service either by dialing a special code followed by the phone number where you want your call to be forwarded to, or by setting it up in the phone’s Settings>Phone>Call Forward selection. Using Verizon Wireless as an example, you dial *72-908-123-4567 will forward all your calls to 908-123-4567. To stop the service, you just have to dial another code on the phone (e.g., *73 for Verizon Wireless). AT&T, on the other hand, provides the service under the phone’s Settings. The different codes or methods used by the major U.S. carriers are summarized below. In addition, we also include a note for advanced users who may take advantage of Conditional (No Answer) Call Forwarding to achieve automatic recording on a call-by-call basis.

    Verizon Wireless


    Note for advanced users:
    Conditional (No Answer) Call Forwarding will forward the incoming call after several rings without an answer. You can also trigger an immediate forward if you click the Power button on the iPhone TWICE (click once will only silence the ringer). This will effectively give you the flexibility to choose call forwarding (or automatic recording) on a call-by-call basis.
    • Enable (no-answer forwarding): Dial *71 followed by the phone number
    • Disable: *73


    AT&T
    • iPhone users with AT&T Wireless can activate call forwarding easily using the phone’s Settings without any dialing codes.
    • From the phone’s home screen, the Phone app. Then select Menu > Settings > More, and then find Call Forwarding. Follow the on-screen instructions to provide the forwarding number.
    • Detailed instructions

    AT&T users interested in Conditional Call Forwarding should check with their customer support or login to their Customer Portal to see if this feature is available under their plan.

    T-Mobile

    T-Mobile supports call forwarding activation using short codes (see below) as well as the device menu (Phone app’s Settings > Menu > More > Call Forwarding).
    T-Mobile supports Conditional Call Forwarding using short codes only.
    • Enable: Dial *42 + forwarding number
    • Disable: Dial *93


    Sprint
    • PLEASE REVIEW ADDITIONAL TIPS FOR SPRINT
    • Enable: Dial *72 followed by the phone number (WARNING: Additional Sprint charge is $0.20 per minute)
    • Disable: Dial *720
    • Detailed instructions


    U.S. Cellular

  • Can Call Forwarding (or automatic recording) be done on a call-by-call basis? (Advanced Users Only)

    Many carriers provide an additional variation of Call Forwarding called Conditional Forwarding or No Answer Forwarding. When activated, this will forward an incoming call to the forwarding number after several rings without answer. In addition, a user can choose to trigger an immediate forward by (typically) clicking the iPhone’s Power button TWICE (clicking once will silence the ringer). In other words, if you have activated the Conditional Call Forwarding, then you can choose on a call-by-call basis if you want to forward the call to the forwarding number for automatic recording. See the short code descriptions for the different carriers above for more dialing instructions.

  • What are some useful tips if my wireless carrier is not listed above or cannot be detected by the app?

    The useful tips are very similar to the answer given to the question about the use of the app by non-U.S. users. Basically you should find out if your carrier supports call forwarding and the dialing codes to enable and disable the feature. Typically these dialing codes involve a series of specific symbols and numbers to dial as prefix to the Call Forwarding Number itself for enabling the feature. Likewise, there is a different set of symbols and numbers to dial to disable the feature. It would be useful to put these two sets of dialing numbers as entries into your Contacts (address book) for easy access. For example, you put the enabling and disable sequences under the two entries as:

    - Start-recorder PhoneNotes

    - Stop-recorder PhoneNotes

    The entries can then serve as your fast dial buttons. These entries are in fact automatically created by our app if we could detect your carrier when you download the app.

    Advanced users who use Conditional (No Answer) Forwarding can add another entry:
    - Forward-NoAnswer PhoneNotes

  • What are the tips for using Sprint Call Forwarding?

    Sprint offers three types of call forwarding:

    - No Answer Call Forwarding (free on the Sprint Phone Connect Plan), dial *73. To disable this feature, dial *730.

    - Busy Call Forwarding (free on the Sprint Phone Connect Plan), dial *74 and then the number you want to forward the call to. To disable this feature, dial *740.

    - Busy or No Answer Call Forwarding (free on the Sprint Phone Connect Plan), dial *28 and then the number you want to forward calls to. To disable this feature, dial *38.

    - Immediate Call Forwarding (Not included in the Sprint Phone Connect plan, $0.20 per minute rate), dial *72 and then the number you want to forward your calls to. To disable this feature, dial *720.

    Please be warned about the additional charge on Immediate Call Forwarding in case if you need it.

    If you want to use the app without incurring the additional fee by Sprint, you may consider one of the following options:

    - Use Busy or No Answer Call Forwarding: In using this feature, the call will ONLY be forwarded to our server (or the app) for the Busy or No Answer condition. This means that when a call comes in to your phone, you don’t want to answer it because the No Answer will trigger the forwarding for this call to ring in the app.

    - Use the Second Line Number: This means if you give out your Second Line Number to customers and associates to use. When they call you on this number, your app will ring.

About Legal Requirements

  • Is there legal restriction for telephone recording?

    We do not provide legal advice to your use of our service. As stated in our Terms of Service, you are SOLELY RESPONSIBLE for determining if your use of our service conforms to your local laws, or what is required in your local laws to use our service. Strictly for informational purpose, some states require the consent of every party to a phone call for the recording to be legal. If such is the case, it is again your responsibility to determine that and to obtain such consent accordingly.